Hotel Review: My Experience at Kakslauttanen Glass Igloo Hotel

When two of your best friends move to Helsinki and you love travel as much as I do, it is inevitable that you will make a trip to Finland to visit. One of the first ideas that we planned together as part of our visit to Finland was a trip to Lapland. My friend joked that we should stay in a glass igloo hotel, and I was 100% in support of the idea. We looked at the options and when she saw the price tag, she dropped the idea. I didn’t.

There were few parts of my trip to Finland that I was more excited about then visiting Lapland and staying in the glass igloo hotel. From all the photos that I saw and research that I did, northern Finland truly seemed like a winter wonderland that I couldn’t wait to visit.

For the last 4 months, my most popular and engaged Instagram post was the photo of me inside the glass igloo hotel room in Lapland. It is one of the top things that people have asked me since returning from the trip, so I figured it was time to write a review of my experience at Kakslauttanen Arctic Resort to share with the curious minds in the audience!

Here is a summary of my experience staying at the Kakslauttanen Glass Igloo Hotel and Arctic Resort. 

About Kakslauttanen Winter Resort

Popular across social media feeds thanks to well-produced promotional videos, Kakslauttanen Winter Resort is the now infamous hotel in northern Finland that offers visitors accommodation in glass igloos for optimal viewing of the Northern Lights.

The arctic resort offers a few different types of glass igloos, including the traditional glass igloos (pictured below), Kelo-Glass Igloo (picture above) and snow igloos. The resort sits on a massive piece of land, a large portion of it which has been left as wilderness, adding to the magical nature of this hotel. The area is divided by a small river, with the glass igloos on one side and the Kelo-Cabins on the other, and common areas like the main lodge in between.

Prior to Arrival

I had my heart set on Kakslauttanen from the beginning—it just seemed so enchanting. My travel companions looked at online reviews of the resort to find mixed reviews left by former guests. A lot of people explained that the resort was overpriced, nickel-and-dimed people for every service and was overall a bit disappointing. But I persisted, and we booked a Kelo-Glass Igloo cabin for 4.

Going in with the knowledge that our experience might have a few snags, I had mixed expectations for our experience. I certainly expected the experience to be expensive (honestly, everything in Lapland is), but I was incredibly excited for the cabin itself and the natural surroundings.

Arrival at Kakslauttanen

The only airport in this part of Lapland is Italo airport, about a 2 hour flight from Helsinki. We rented a car at the tiny 6 gate airport, and drove ourselves 45 minutes south to Kakslauttanen. We pulled off the main highway when our Google Map instructed us to, and proceeded to drive about 2 km straight into the woods with no signs to guide our way.

It was a bit challenging to find our way to the main lobby of the resort, and they are in desperate need of a few more signs to mark the route. Once we arrived, we were given a map of the grounds to aid in our discovery the area.

Due to the high snow levels, guests are given a wooden sleigh to push your luggage to your cabin! We were lucky to have rented a car, and could pull up right next to our cabin to unload our bags.

Photo courtesy of Kakslauttanen Arctic Resort

Positive Parts of the Experience

Kelo Cabin Accommodations

This was one of the things that I thoroughly enjoyed about our time at Kakslauttanen. The cabin was perfect—I really loved it. The traditional style of the log cabins fits well with the natural surroundings, including a wood burning fireplace, electric sauna and cozy down comforters.

The best part was, of course, the glass igloo on the front of the cabin for natural viewing. There are two beds in the igloo which you can adjust to incline for more comfortable aurora viewing. Unfortunately it snowed the entire time that we were in Lapland, which means the cloud cover was too thick to see the aurora. While that was a bummer, the comfort of the accommodations still led to an incredibly enjoyable experience!

Incredible Natural Ambiance

By far the best part of the resort is the ambiance of the natural surroundings. We felt lucky to get the cabin that we did because it was on the edge of the property (cabin #6 on the map above). We couldn’t see anything out our igloo except the wilderness and it was wonderful.

The grounds of the resort are left open for guests to explore, so we wandered around on foot, taking in the cold temperatures, fresh snow and sheer darkness of being in Lapland in the winter. You can also rent snowshoes to make the walk more comfortable, but a thick pair of Sorel boots works just fine too!

I was amazed by how romantic the vibe in the woods was. This is a family resort, but when you are cozied up inside your igloo, it doesn’t feel like it. Is there anything more romantic that watching snow come down with a glass of wine inside your log cabin? Kakslauttanen certainly has a picturesque vibe!

Not-So Positive Parts of the Experience

Staff Helpfulness

To be honest, we didn’t have good or helpful interactions with the staff at Kakslauttanen. They seemed busy, stressed and unhappy to provide helpful service. When we would ask questions at the main desk, the answers were curt and straightforward. If we went up to the main lodge for coffee or breakfast, we were rarely greeted or even acknowledged, which led to a general sense of discomfort when interacting with the staff.


This resort is quite remote—pretty much in the middle of nowhere. As such, I would expect the resort to provide amenities and services that guests need, especially given the high price point for the accommodations themselves. However, most of the services all have an extra price tag. The resort does make this clear from the beginning, by sending you an elaborate pricing sheet, so I understand charging for extra services, but we found it to be a bit overboard.

Also, the materials they sent ahead of time lacked much detail or organization, so it was confusing to understand which amenities are included and which are excluded. We thought the only food that was included was breakfast. As such, we went and bought supplies at the grocery store, only to find out when we arrived at the resort that dinner was included too.

Conclusions on Kakslauttanen Winter Resort

Given all of this information, you might be wondering what my conclusion on Kakslauttanen is. Would I recommend it? Was it overrated? I would say yes to both questions.

There is no way around it—Kakslauttanen is expensive—and high price tags often lead to high expectations. The accommodations available to Lapland’s visitors are largely touristic. As a remote destination dependent on tourism, the options for accommodations are limited, thus making them by default, touristic or overrated. I think people’s expectations of what Kakslauttanen will be like are probably too high to begin with, inherently setting themselves up to be disappointed.

The expectations are further inflated by social media. Instagram has a way of making everything look especially impressive. Certainly Kakslauttanen is impressive and a bucket-list experience, but the reviews make the overinflated expectations of travelers apparent. They probably expected too much.

However, staying in a glass igloo under the stars is one of the most unique accommodation experiences in the world. It is a once-in-a-lifetime trip. Do you want to cross off that bucket-list item? Then you’re going to choose Kakslauttanen. Is the glass igloo hotel the best and most amazing place I’ve ever stayed? No. Is it one of the most unique and cool places I’ve ever stayed? Yes. And for that, it is special and I would recommend to any bucket-list traveler seeking something different.

If you choose to stay at Kakslauttanen Glass Igloo hotel, my recommendation would be to tamper your expectations, splurge for the Kelo cabin (they are WAY nicer) and spend your time enjoying the natural surroundings of the area. Don’t expect the best service or food of your life, but do expect an incredibly unique and romantic experience where you can enjoy the benefits of the resort while sleeping in the middle of the Finnish wilderness.

Author: Megan Arz

I am a travel and food obsessed Midwesterner living in Chicago and dreaming of the world. I work as a full-time program manager for Greenheart Travel, but I am also committed to integrating the travel lifestyle into my every day routines. I am passionate about ethical travel, meeting new people, creating unique memories and eating local cuisine!

7 thoughts

  1. In terms of transportation, I had no issue as they offered a shuttle bus to pick us up at the airport.

    I had a very positive experience with the staff honestly. A bag of mine had been left at our previous stop and the staff worked very diligently to have it tracked and returned (the airport was minimally staffed as it is tiny and the bus was getting ready to head out with a driver who did not speak English so getting him to linger was not much of an option.) My girlfriend and I came back from a very beautiful walk and the bag had not only arrived but had been placed just inside the door of our lovely igloo.

    Overall, it was a very positive experience. Some of the things were surprising but we actually had fun sledding our bags and it was forewarned on their website.

    1. Thanks for your comment Joshua. That’s great to hear that you had such a positive experience with the staff at Kakslauttanen. It sounds like they really went above and beyond for you. How lovely! It’s great that you and your girlfriend got to experience that special place together :)

  2. Hi Megan,

    Really helpful post – I just got back from there and agree with your comments. We stayed in a glass igloo in the East Village, so our accommodations were different from yours, but your general comments about the resort were my experience as well (generally not terrific, lack of detail/organization/signs around the property, expensive/everything is extra, stressed staff, not luxurious by any means, and food isn’t good). But it’s a unique experience and we still had a great trip). Some things that helped our trip: keep your expectations low, don’t plan to see the Northern Lights (again, keeping expectation low), do the activities (they’re expensive but worth it), spend at least 2 nights so you have time to do activities, bring a headlamp/flashlight and an extra battery for your camera/phone (batteries die quickly in that cold), and consult a packing list if you’re not used to this degree of cold.

    Some notes from our trip: the 2-person glass igloos don’t have showers and while there are shared showers in East Village, they are far away (so dark, cold, and there are no signs – really easy to get lost), so if you’re only there a night or two, I wouldn’t bother to use them. The igloos in the West Village were grouped together without trees and seemed much less magical to me because they seemed right on top of each other. One of the great things about the East Village igloos was looking out at the snow-covered trees and the stars at night. That said, the resort doesn’t explain how anything works or suggest to the guests that they turn off the lights in their igloos when they’re not needed, so there’s a lot of ambient light from other igloos that makes it difficult to see stars (and the aurora, if it comes).

    In terms of which village to pick, the East Village is the original part of the resort from the 70’s – the public spaces are still straight out of the 70’s – but we never saw any children or families there. The West Village is newer, more modern, and teeming with families. You can’t walk between the villages (at least, not when we were there – it was -30 degrees Celsius one day), but you can sign up to take a shuttle between the villages (plan ahead).

    Last, book the activities – they were by far the best part of our trip. We did the husky safari and the reindeer aurora hunting and both were amazing, totally breathtaking experiences that made the whole trip worth it. We would have done more, but were only there for 2 nights and that was all we could fit in given the timing, so it might be worth planning your activities before you get your flights.

    Great review, Megan. Your post kept our expectations in check, which I think is the key to this spot!


    1. Thank you SO MUCH for your informative and helpful comment! It is always good to hear about how things have changed in the year(s) since my visit, and I’m relieved to hear this post still holds up. It is all about expectations and I am glad to hear this helped form your expectations and the experience aligned with those “checked” expectations. Yay! Thank you for your additional insight in the East Village. I completely agree about the activities — they were really incredible. Especially the Husky safari. Me and my husband still talk about how magical that was!

  3. Hi! thanks for sharing,

    Trying to summarize your feedback, it seems that the value for money wasn’t great.
    My wife and I are planning to visit Lapland next month and there are plenty of other alternatives we glass roof cabins, my advise for others is to look them up and find what will best fit their expectations.
    Hopefully your feedback will help others, and also drive the resort itself to improve!

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